facebook twitter instagram
WE ARE OPEN TODAY
8AM - 5:30PM
WE ARE OPEN TODAY
8AM - 5:30PM

Information

Customer Services

About

From its opening in 1991, West Orchards has been at the heart of the city centre shopping, offering a wide choice of retail outlets with major high street names as well as independent outlets. With a 550 space car park with electric chargers on level 5, over 40 retail outlets and their new food destination, CANTEEN, with public toilets, baby change/breast feeding and disabled facilities on level 2. We have ATM machines located on the ground floor and level 2, it is easy to see why the centre is such a success.

Open 7 days a week with extended hours at Christmas, West Orchards is the one stop shopping experience.


Click And Collect

Get your shopping at a time that suits you. Miss the morning rush or grab your bags on the way home from work, shop on your time your way.

The following stores offer click and collect:

BON MARCHE
CHAMELEON
CHAMELEON KIDS
CLAIRE’S
DEBENHAMS
EUROCHANGE
FRANCIS AND GAYE
FOOTASYLUM
GOLDSMITHS
HOLLAND & BARRETT
KRISPY KREME
MARKS & SPENCER
PEACOCKS
SNAPPY SNAPS
THE BODY SHOP
THE PERFUME SHOP
W H SMITH
YOURS CLOTHING

 

AMAZON LOCKERS

These lockers provide you with a self-service delivery location to pick up your parcels. The lockers are located on the 3rd floor near to the entrance to the lifts.
For more information on these lockers please visit the website by Clicking Here


Accessible Shopping

There is flat level access with automatic doors from Iron Monger Row and Smithford Way. There is also flat level access from all car park levels with automatic doors, in the Blue and Yellow corners. Inside the centre, there are two main lifts in the atrium, from ground floor to level 5, and a lift located near Footasylum to gain access to The Link Mall.

We are happy to say you can pick up a free sunflower lanyard from the Centre Management Suite on Level 5 or at Auntie Annes on Level 1.

These lanyards are to be used to help our shoppers who have a hidden disability. Who may need a bit of extra support whilst shopping.
By wearing your lanyard we wont know your individual disability- but just tell us what you need, whether that be extra time at checkout or help packing your bags. We want to help you have the best possible experience whilst shopping with us here at West Orchards.
We are here to help, just ask.

 

We have a three level multi-storey car park, open Monday to Saturday from 8:00am until 6:30pm (last entry 5:30pm) and on Sunday from 10:00am until 5:00pm (last entry 4:00pm). There are various numbers of disabled car parking spaces located on each level. There are also wider bays on level 5 for larger cars. No discounts are available to disabled customers for parking costs, as this is a Coventry City Council owned car park.


Parent And Child Facilities

We have bottle warming facilities available at CANTEEN on level 2 of the centre. Please also ask at specific retailers such as Costa and Debenhams Café, for facilities that they offer in store. There is also an enclosed private breast feeding room, located within the ladies toilet area.

We have a three level multi-storey car park, open Monday to Saturday from 8:00am until 6:30pm (last entry 5:30pm) and on Sunday from 10:00am until 5:00pm (last entry 4:00pm). There are various numbers Parent & Toddler car parking spaces located on each level. There are also wider bays on level 5 for larger cars. No discounts are available to disabled customers for parking costs, as this is a Coventry City Council owned car park.


Shopmobility

You cannot hire wheelchairs or self-drive scooters from the centre. Mobility Pathways (Shopmobility) is located at Barracks Car Park, and is open 8.45am – 4.30pm Monday to Saturday. Their contact number is 024 7683 2020. Note: Wheelchairs and scooters are subject to availability and relevant ID is required.