Privacy Policy


Use of this website constitutes acceptance by you of this Privacy Policy. If you do not wish to accept this Privacy Policy, please leave this website immediately.

The purpose of this policy is:
to assure you that we recognise and fully respect the privacy and personal data of the visitors to this website and
to explain what personal information we collect from this website, why we collect it and how we ensure its’ best protection.

This privacy policy governs only this website at – other sites to which this website may be linked are not covered by this policy.


We use up to date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access.

We do not sell, share or transfer this information except as set out in this privacy policy.

We use your information for the purposes of advertising, marketing and public relations and only for as long as is necessary for those purposes.

You can request a copy of the details that we hold about you, please see below for contact details. A small fee may be payable.


It is not necessary for you to register with us in order to access this website. But if you do register it will allow us personalise our services and offer you some additional benefits.

If you do register, you are responsible for protecting your password and user name and you must not share them, with or disclose them to, anyone else.

When you register, the basic personal information which we collect about you is:

name date of birth gender user type (shopping preferences) home address email address user name and password contact numbers (optional) contact preferences (email, telephone etc) personal circumstances

Depending on what you are registering for, additional information may also be collected from you.

We use this information to improve our services to you, for example, by providing you with an update of information about our services and products that are available.


We intend to share information with the local authority who may send you details of local events. If you do not want us to do this please email us at


We will retain information for as long as it is reasonably considered necessary for the purposes listed above.


When you visit this website we issue a “cookie” to your computer. This is a small program containing a unique code that allows us to identify your computer. The cookie is used to note the different areas of our website service which have recently been accessed through your computer. This can only be done in relation to this website service and not in relation to any other sites you might visit.

Information collected in this way is used to develop and manage our online services. The cookie alone contains no information which can identify you personally. However, when

you register on this website the cookie will be combined with the personal information that you have provided as part of your registration.

If you wish, you are able to set up your computer to refuse to accept cookies however if you disallow cookies completely you may not be able to use this website.

Cookies cannot be used to run programs or deliver viruses to your computer.


To keep up with the rapidly evolving EU Compliance legislation and Internet environment we reserve the right to revise this policy at any time and, if we do so, your continued use of the website will be taken as acceptance of any such change.
If this privacy policy changes in any way, we will place an updated version on this page. By regularly reviewing this page you ensure that you are always aware of what information we collect, how we use it and, under what circumstances, if any, we will share it with other parties.


By using this website at you consent to the collection and use of your personal information in the manner set out above.


If you have a question about this statement, please send an email to the West Orchards Centre Manager; see the contact section below for details.

Before we are able to provide you with any information or correct any inaccuracies we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavour to respond within an appropriate timeframe.


All complaints or concerns and appropriate resolution relating to the practices of handling personal information will be logged. Any complaints should in the first instance be sent to the Centre Manager who will arrange for the complaint to be investigated.Bottom of Form

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