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8AM - 6PM
8AM - 6PM


Please arrive on time for your booked time slot and wait near the entrance door on level 3 Green corner.

Your host will invite you to enter the launch bay area and you will watch the pre-ride video.

If you suffer from motion sickness, vertigo or have a history of seizures or epilepsy; you can ride at the front without a headset. Please advise your ride host when you arrive.

Please leave your bags in the bag drop area and please note that food & drink is not allowed on the ride.

Take your seats, so everyone is evenly placed.

Youngest passengers should sit between adults.

We will help keep you safe as the headsets and ride are cleaned between every use.

Adults, fit your children’s headsets first, making sure it faces forward. Use the straps to ensure a snug fit. Now fit your own and move it up and down to adjust the focus.

Don’t forget to stay seated, sit up, face forward and HOLD ON….

When we land, don’t forget to return your headset and collect your belongings.

The overall experience takes around 10 minutes including the actual three-minute VR sleigh ride.

PLEASE NOTE: This is not a Santa’s grotto and there is no Santa visit or gift with this experience. It is the Magical Sleigh Ride VR.